Last updated: [September 2026]

This Privacy Policy explains how [Leighanne Turner], trading as Leighanne Turner and [relevant brand names] (“we”, “us” and “our”), collects and uses personal information when you visit leighanneturner.com, contact us, request a free resource, join an email list, buy a digital product, or book coaching or training. We are the data controller for the activities described here.

You can contact us at [[email protected]] or [Fanshawe House, Gale Street, Essex, RM9 4UT].

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, telephone number and information you provide in forms or messages.

Your purchase, booking, billing and digital product access details.

Information you choose to share during coaching, workshops, surveys or feedback.

Session recordings, where a session is recorded and participants have been informed.

Your email preferences and interactions with our emails.

Technical information such as your IP address, browser, device, pages visited and cookie choices.

Our payment provider processes card payments. We receive the transaction information needed to manage your order, but [confirm what payment information your platform makes available to you].

Please avoid sending sensitive information unless it is relevant to your enquiry or service. If you share information about your health, religious beliefs or another sensitive subject, we will handle it with particular care and use it only where we have an appropriate legal basis and condition for doing so.

Why we use your information

We use your information to:

Respond to enquiries and arrange bookings. Our legal basis is our legitimate interest in responding to you, or taking steps you request before entering into a contract.

Supply products, coaching and training. Our legal basis is performing our contract with you.

Process payments and maintain financial records. Our legal bases are performing our contract and complying with legal obligations.

Send resources or emails you request. Our legal basis is consent where required, or providing the service you requested.

Send newsletters and offers. We do this where you have agreed to receive them, or where the law permits us to contact an existing customer about similar products and services.

Maintain, secure and improve our website and services. We rely on legitimate interests where appropriate and ask for consent where required for non-essential cookies or tracking.

Handle complaints, prevent misuse and deal with legal claims. We rely on legitimate interests or legal obligations, as appropriate.

Where we rely on legitimate interests, we consider the impact on your rights and interests.

Marketing emails

Requesting a free resource or buying a product does not automatically sign you up to every marketing list we operate.

We send marketing emails where you have opted in, or where the law allows us to contact an existing customer about similar products or services and we offer a clear chance to opt out when collecting their details and in every message.

You can unsubscribe using the link in any marketing email or by contacting [[email protected]]. We may still send essential messages about your purchases or bookings.

Where we operate separate brands or email lists, we will make clear which communications you are signing up to receive.

Who we share information with

We use trusted providers to help run our business. Depending on the service, these may include our website and customer management platform, email and course platforms, payment processor, video meeting and cloud storage providers, analytics or advertising providers, and professional advisers.

They receive information relevant to the services they provide. We may also disclose information where required by law or to establish or defend a legal claim. We do not sell your contact list.

Our main providers include [ Content Creator Machine, Stripe, Google Workspace and Zoom]. Some providers have their own privacy notices.

International transfers

Some providers may process personal information outside the UK. Where this happens, we use an applicable lawful transfer mechanism, such as UK adequacy regulations or approved contractual safeguards. Contact us if you would like more information about safeguards relevant to your data.

Cookies and tracking

Essential cookies help our website and checkout function. We may also use cookies or similar technologies for analytics, embedded media and advertising, where these are enabled on our site.

Where the law requires consent, we ask for it before using non-essential cookies or tracking. You can manage your choices through our website. Our cookie settings provide further details about the technologies we use, their purposes and how long they last.

How long we keep information

We keep information only for as long as needed for the purposes described in this policy:

Purchase and accounting records are kept for the period required by applicable tax and accounting rules.

Enquiry and coaching records are kept for [indefinite period].

Session recordings, where made, are kept for [indefinite period].

Marketing details are kept until you unsubscribe or we no longer need them.

We may retain a limited record of your email address after you unsubscribe so that we can respect your choice. We review and securely delete information when it is no longer needed.

Security

We use reasonable technical and organisational measures to protect personal information, including controls on access to our accounts and systems. Please contact us if you suspect a problem involving your information.

Your rights

Depending on the circumstances, you may have the right to access, correct or erase your information; restrict or object to its use; or request a portable copy. Where we rely on consent, you can withdraw it at any time without affecting our earlier lawful use of your information.

You have the right to object to direct marketing at any time.

To exercise a right or ask a privacy question, contact [[email protected]]. We may need to confirm your identity and may have to retain certain records to meet legal obligations.

If you are unhappy with our response, you can complain to the Information Commissioner’s Office at https://ico.org.uk/make-a-complaint/.

Children

Our products and services are intended for adults. We do not knowingly collect children’s personal information through this website. If you believe a child has provided information to us, please contact us so we can review it.

Other websites and changes to this policy

Websites linked from our site may have their own privacy notices. We may update this policy when our practices or legal requirements change. The date at the top shows when it was last updated, and we will draw attention to significant changes where appropriate.